Features with VeriSupport Support Ranking (SR) Program Membership?
Click on a link below to get more information about the exciting, powerful, and innovative features you can access through your VeriSupport Support Ranking (SR) membership:
- A graphical certificate for your website
- Hosted customer support and feedback forms
- Access to the SR Score Management System
- Real-time reporting on customer feedback
Hosted customer support and feedback forms
With your VeriSupport Support Ranking (SR) program membership, you get hosted forms for real-time customer feedback and support requests. When one of your customers clicks on your SR Score Certificate they can quickly and easily rate their experience with your website or company. And if they don't feel like their needs are being met or their issues resolved, your customers can file a support request to which you must respond. Each support request must be addressed within 72 hours or negatively impact your SR score.
Note: VeriSupport includes a number of built-in technology measures to prevent repeated feedback submissions by a single user, ensuring that unscrupulous users don't adversely affect your score.
A Graphical Certificate for your Website
The SR Score Certificate is a dynamic image, hosted by VeriSupport that displays your updated SR Score. The image is easily incorporated into any of your web pages and when clicked by your customers, provides detailed information on the key metrics that compose your SR score.
Note: the SR Score Certificate also provides your customers access to real-time feedback and support request forms.
The SR Score Management System
With your VeriSupport Support Ranking (SR) program membership comes access to a powerful set of tools to help you track and manage the different elements of your SR score. From detailed records about each interaction between VeriSupport agents and your live chat or phone representatives to your customer feedback and ACE measurements, the SR Score Management System is your tool to managing your customer confidence.
In addition, the SR Score Management System also includes your customer support system. Each support request submitted through the SR Score Certificate is entered automatically into the Ticketing System so that you can track and resolve each issue directly with the requesting customer.
Real-time Reporting on Score Metrics
A critical component of developing strong relationships with your customers is responding quickly to feedback. From making changes on your website to adjusting company policies, your membership in the Support Ranking (SR) program provides immediate, real-time access to the feedback that your customers leave through your SR Score Certificate.