What is VeriSupport?
VeriSupport's Support Ranking (SR) Program is a subscription service that provides your customer's with a "confidence indicator" - a dynamic, constantly adjusting score that reflects your commitment to your customer's needs before the sale, during the sale, and after the sale, your reliability and trustworthiness as a company, and the security of their online experience.
The SR score utilizes automated systems and manual processes to measure four critical criteria:
Customer feedback and your ability to respond to customer support requests;
Your ability to provide live chat support and the performance of your representatives;
Your ability to provide phone support and the performance of your representatives; and
The reliability of your company and your online operations.
VeriSupport is easily integrated into your website and company with little effort. There are no components to install as VeriSupport's Automated eCommerce Evaluator (ACE) analyzes the availability of your company support channels and gathers real-time customer feedback with only a single line of code! Along with that "behind-the-scenes" analysis, VeriSupport personnel manually check your support channels through "mystery shopping" and support representative assessment. Combining all this data, VeriSupport generates your Support Ranking (SR) score that clearly communicates your ability to support your customers and helps build the confidence necessary to foster long-term relationships.
Show your Commitment!
Once you have signed-up for the VeriSupport Support Ranking (SR) Program, you can obtain your SR Score Certificate which displays your SR score prominently on any page of your website.
When customers click on your certificate, they can easily access the data points ACE and VeriSupport agents have analyzed about
Your ability to provide phone support,
Your ability to provide online chat support,
Your ability to respond to customer support requests,
Your Reliability as a company.
Note: Display of the certificate on your website requires some minimal integration.